Key Takeaways
- Prevention (QA) eliminates 80% of defects—QC catches the remaining 20%.
- Register products within 30-90 days and verify installer meets manufacturer requirements.
- Four-gate decisions with kill criteria prevent emotional continuation of failing projects.
- Market-calibrated quality maximizes ROI—neither cheapest nor most expensive wins.
Review of quality risk mitigation, warranty management, decision gates, post-renovation QA, and quality-cost-schedule trade-offs.
Decision Gates
Gate 1: Track 3 Recap
Risk Mitigation Plan
Not establishing quality standards as a non-negotiable project requirement from the start
Impact: Quality becomes the sacrificial variable when budget or schedule pressures arise
Define minimum quality standards in the contract and SOW as non-negotiable; use value engineering for cost savings that maintain function rather than cutting quality
Key Takeaways
- ✓Prevention (QA) eliminates 80% of defects—QC catches the remaining 20%.
- ✓Register products within 30-90 days and verify installer meets manufacturer requirements.
- ✓Four-gate decisions with kill criteria prevent emotional continuation of failing projects.
- ✓Market-calibrated quality maximizes ROI—neither cheapest nor most expensive wins.
Sources
Common Mistakes to Avoid
Not establishing quality standards as a non-negotiable project requirement from the start
Consequence: Quality becomes the sacrificial variable when budget or schedule pressures arise
Correction: Define minimum quality standards in the contract and SOW as non-negotiable; use value engineering for cost savings that maintain function rather than cutting quality
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Test Your Knowledge
1.What percentage of quality defects can be eliminated by the five prevention strategies?
2.When should the warranty-period inspection be conducted?
3.What is the recommended quality contingency budget?